How we are Currently Operating still
We would like to thank our patients & our hard working staff for adhering to the changes we have made over the past year with regard to Coronavirus, these certainly have been challenging times.
to follow Government Guidelines and being sensible with social distancing.
Unfortunately, we still a long way from providing 'normal' services as we did before. We have put measures in place such as 2m distancing before entering the practice, had screens put up in our reception area, distanced our waiting area chairs, completely changed our way of working through telephone & video consultations to name but a few. We would also encourage patients that are attending for an appointment to wear a mask, scarf or face covering. The press have unfortunately perceived general practice as not seeing patients face to face, we would like to enforce if there is a clinical need to see a patient we will ask you to come down to the practice, this has been the case since March. It is not clinically necessary to see all patients face to face hence the reason for a telephone consultation first or a video consultation.
We can still only have a limited amount of chairs in the waiting area that can be of use, this means we are doing our very best to distance anyone attending surgery by staggering patient appointment times as we are already seeing patients for urgent bloods, dressings, cytology, continuing to see antenatal and postnatal ladies and children's vaccinations but this is understandably difficult to go back to providing routine care. Unfortunately we will be unable to do ear-syringing at the moment and some minor procedures.
As you can appreciate we are unable to provide pre-bookable appointments yet, we will continue to deal with all appointments by triaging patients over the phone and if the clinician wishes to see you, an appointment will be given at a suitable time. Please do not come down to the practice to be seen without speaking to a clinician first, you will be turned away as this is a risk to yourself and others. If you are worried about cancer symptoms please do not delay in ringing and speaking to us.
If you are given an appointment please arrive on time (not early) and preferably on your own (if you can) this also helps with distancing control measures.
We thank you again for your continued support and help during these unprecedented times.
Please also visit LIVE WELL for advice and tips on healthy eating/exercise/alcohol and a whole host of help and ideas to help you make the best choices about your physical health, mental health and wellbeing during lockdown.
Please let us know as soon as possible if you no longer require an appointment, please contact Reception to cancel it, so that we can offer it to another patient who may need seeing.
You might be surprised to know that we have approximately 400 patients who do not attend their appointment each month, this doesn't tend to vary too much month on month. We do have a policy for patients who fail to attend appointments, which includes the removal of patients from our practice list who consider to waste appointments. Patients will be contacted following a missed appointment.
How to make sure you choose the right care when you are injured or unwell
If you are injured or ill, the NHS provides a range of services to help you get well. You can get faster and better treatment by choosing the NHS service that can best treat your symptoms. This will help us reduce the pressure on services like A&E so they can help those people in most need.
Remember: A&E is for life threatening illnesses and injuries only.
Visit NHS Choices www.nhs.uk for more information
A lot of common illnesses can be treated in your own home by using medicine and getting plenty of rest. It is worth keeping in your medicine cabinet paracetamol or aspirin, anti-diarrhoea medicine, rehydration mixture, indigestion remedy, antihistamine, plasters and a thermometer.
For more information visit NHS UK:
Your local pharmacist can give you friendly, expert advice about over-the-counter medicines that can help with lots of common conditions, without the need for an appointment.
For help finding your nearest pharmacist visit NHS UK:
www.nhs.uk or call 0300 311 22 33
Make an appointment with your local GP when you have an illness or injury that
will not go away. Get the treatment you need at a convenient time and place
and reduce the demand on emergency services. The GP out of hours service
can be accessed during evenings and weekends by appointment only.
To access your local Out of Hours service, please dial your normal GP surgery telephone number where you will be diverted to the service, or call NHS 111.
Walk-in Centres and Urgent Care Centres and Minor Injuries Unit
If you feel your symptoms cannot wait for a GP appointment but at the same time do not require emergency treatment, Walk-in Centres and Urgent Care Centres are open 24 hours per day.
Your nearest Walk-in Centre / Urgent Care Centre is located at Primary Care 24, next to the Emergency Department at King’s Mill Hospital. Your nearest Minor Injuries Unit is at Newark Hospital. Further information on the nearest services to you can be found by visiting www.nhs.uk
It’s not a
111 is the new free phone number for when you need medical help fast – but it is not an emergency – when someone needs help to save their life – call 999.
The service operates 24 hours per day.
7 days per week, 365 days a year.
Mental Health Services
You should call your GP practice if you have a mental health emergency.
Outside normal surgery hours you can still phone your GP surgery, when you may be asked to call the out-of-hours service on 111.
If you are already having care through a mental health team, contact them directly.
A&E or 999
For life threatening injuries or illnesses go to A&E or call 999. A&E departments are open 24 hours a day, 365 days a year to treat people with serious and life-threatening emergencies. A&E or 999 should only be used in a critical or life threatening situation.
To find your nearest A&E Department please visit NHS Choices www.nhs.uk or call NHS 111.