Appointments

Urgent appointments

• Phone us on 01623 400 100, Monday to Friday from 8am to 6.15pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

If you need help with your appointment

Please tell us:

if you have any other access or communication needs

if there’s a specific doctor, nurse or other health professional you would prefer to respond

if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email

if you need an interpreter

The NHS Pharmacy First Service

This will enable the management of common infections by community pharmacies through offering self-care, safety-netting advice, and supplying certain over the counter and prescription only medicines via clinical protocol and patient group directions

NHS Service Finder – NHS England Digital

Routine appointments & Medication Reviews

Phone us on 01623 400 100, Monday to Friday from 8am to 6.15pm

• Use our Online GP Appointment System – SystmOnline
• Pre-booked phone call for medical advice – Contact us on line  – You can use this form to ask for a call back for a non-urgent medical problem by clicking this link Contact us online.

• Use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• By phone
• Face to face at the surgery
• On a video call
• By text

Appointments by phone, video call or by text can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• Use your NHS account (through the NHS website or NHS App)
• Using the GP online system – SystmOnline

• Phone us on 01623 400 100, Monday to Friday from 8am to 6.15pm Option 1
• Reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

We operate a home visiting policy when required for patients who are elderly, immobile or deemed by the doctor too ill to attend surgery.

To request a home visit where possible you need to telephone the Practice before 11.00 am and unless it is an emergency, please give details and a brief description of the problem to enable the doctor to determine the degree of urgency