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Noticeboard

 

Wednesday Closing

 

The Practice is closed ONCE a month for staff development and training.  Our Doctors, Nursing and administrative staff do need time to train together, which is vital to improve service delivery.  The next date is Wednesday 22nd May 2013.  We DO NOT close on other Wednesday afternoons.

Cancelling Appointments
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment. By giving us as much notice as you can you are helping us to make sure that someone else is given your slot. Please note that the Practice has a policy for Patient who DO NOT ATTEND or fail to cancel their appointment.  Patients who continue to DNA risk being removed from the Practice.
Please keep your appointment, don't waste it.

Emergency Appointments
If you require to be seen urgently, please tell the receptionist the nature of your request to assess the urgency. This facility is for emergency cases only and we ask you to not use this service for routine problems

Home Visits
Home Visits are reserved for patients who are genuinely too ill to attend surgery. Please telephone before 10.00am and be prepared to answer a few questions to help the doctors plan their calls and to assess the urgency. Please remember the doctor can see at least four patients in surgery in the time taken to do one visit.  

 

 

Latest News

New national GP patient 2017 survey is out please click on the link to see how we did www.gp-survey.co.uk

New Service for Orchard, anyone aged 13 - 24 years old - C-Card Scheme

We are now a collection point for free condoms and lubes if you are aged between 13 & 24 years old and have a C-card. Our staff are fully trained to give these out. We have lots in stock. You dont have to be a patient at Orchard to collect them just show your C-card to one of our receptionists.

If you would like to register for a C-card please click on the link below to find a registration point near you.

http://www.nottinghamshire.gov.uk/care/health-and-wellbeing/sexual-health/c-card-scheme

 

Help for Homeless

If you feel you are at risk from becoming homeless, help, information and advice is available for you.  If you would like some help and information regarding who to turn to and where to go please click this link http://www.mansfield.gov.uk/article/5745/Homeless-or-at-risk or contact Mansfield District Council on 01623 463121.  If you are not able to retrieve this we have this information within the practice printed out.   Help is out there for you.

Patient Participation Group (PPG)

Don't forget you can be part of the Patient Participation Group for Orchard, we are look for any age patient to become a part of it to give ideas, opinions and feedback on the way services are managed and what we can do better and work towards in the future.  Please take a look number 8 under 'further information' if you would like more detail, this also includes dates & times.  

Our Next Meeting date:   Wednesday 20th September - 1.00 pm Orchard Medical Practice

 

Orchard 'Walking Group'

Are you looking to change your life style to a healthier one but can only walk short distances?

Are you in need of some company, are you lonely?

Have you just had an operation and need some re-habilitation?

If you said yes to any of the above then why don't you join.  Our Patient Participation Group are working in conjunction with the 'Walking for Health'  group in offering a 'free' walking session for Orchard patient's and their friends & family.  For dates & times click here

GP Practice of the Year 2017 Awards

The Clinical Commissioning Group Awards were held on the evening of Thursday 7th September 2017.   Out of the 7 categories of awards, Orchard came out with 3 which we are over the moon with.  Congratulations to our Patient Participation Group who were awarded 'Partnership Working', our PPG Chair, Keith Wallace who was awarded 'Excellent in Engagement' and Practice Nurse Jane Campbell 'Going the Extra Mile' Award.

Huge congratulations to them all.

Appointment Statistics - August 2017

4010 patients saw a GP

1825 telephone triage appointments were used

838  Urgent slots were filled

3262 Nurse appointments were filled – (this does not include any admin type slots or telephone triage)

333 DNA’s (164 GP appts , 169 nurse appts) 

1919 patients had a blood test, however 5018 individual results came back to process

7129 prescriptions were issued

702 referral or other Letters typed

4.5% of appointments did not attend

The effects of patients not attending appointments are:

  • An increase in the waiting time for other patients requiring appointments
  • Frustration for both staff and patients
  • A waste of resources
  • A potential risk to the health of the patient

We now send letters out to any patient that doesn't attend their appointment, if you receive 3 letters within a six month period, your registration with the practice could be compromised.

If you can't attend your appointment please cancel it.  An easy alternative is to sign up to our online booking and cancelling service is very easy to use, you just need to bring identification down to the practice, the receptionist will give you a username and password and you are able to use it within 24 hours.

One Problem Clinics, Minor Injuries Clinics & a Nurse Practitioner Service

We now offer one problem clinics in a morning and afternoon with our nurse practitioner & doctor (whichever is more appropriate) these are shorter appointments for patients who have just 'one problem'.  Minor Injury Clinics We also have an urgent minor injuries Walk-In clinic.  This is to ensure that you receive attention immediately for any injury you may have.

Our clinician will be happy to attend to you, please report to our reception desk.  This service has been designed so Orchard Medical Practice is your first port of call and NOT Accident and Emergency.   Your injury has to be within the last 48 hours of it happening.  This only applies to the following injuries

  • Lacerations/Bruising
  • Minor Head Injuries
  • Minor Burns
  • Eye Injuries
  • Knee injuries
  • Minor trauma to hands, limbs or feet
  • Blows to head where there has been no loss of consciousness
  • foreign bodies

Are you a Carer - help is at hand

Are you a carer or look after someone, help could be at hand, click the link below for details.

http://www.nottinghamshire.gov.uk/caring/adultsocialcare/backgroundsupport/social-care-publications/?entryid126=147003&p=2

Friends & Family Test - Survey

We would be extremely grateful if you could fill out our Friends & Family Survey (found to the right) whether you are likely to recommend Orchard to your Friends & Family.  We submit  statistics monthly to NHS England so we would appreciate your help.  Paper copies are available on reception if you prefer.  Thanks for your help.   Please see below for results

July 17 - total of responses = 122

Extremely likely to recommend =119     Likely to recommend = 3

August 17 - total of responses = 129

Extremely Likely to recommend = 117   Likely to recommend = 8  Neither Likely nor unlikely = 2  Extremely unlikely = 1   Don't know = 1

Find us on Facebook, Join & Share with your friends

https://www.facebook.com/pages/Orchard-Medical-Practice/785369651494411?ref=hl 

NHS Choices Website - 4.5* status

Please take a look at the NHS Choices Website, we are proudly showing our 4.5* status and of 94% of people would recommend Orchard. 

Insertion & Removal of Coils & Implants

We offer the insertion and removal of Mirena Coils & Implants.   We hold regular clinics with a female GP.  Please speak to our receptionist for further information. 

We are a Research Practice

We are working in collaboration with the Clinical Research Network: East Midlands (CRN:EM). The CRN:EM is part of the National Institute for Health Research (NIHR) and is focused on enhancing and promoting research, ensuring that it is conducted in line with ethical procedures and for patient benefit. There is a local team working within Nottingham City and Nottingham County, facilitating research within primary care. 

 

​We have signed up to a Research Site Initiative Scheme; resulting in them choosing to be involved in appropriate and relevant research studies, focused on enhancing patient care and working on studies that are of particular interest and need for their patient population. The primary care team surpassed recruitment expectations in the financial year of 2014-2015 and this could not have been done without the support of local practices and the engagement from patients in these areas.

 

You can access the following links for the NIHR and the Clinical Research network:

 

http://www.nihr.ac.uk/ - National Institute for Health Research

http://www.crn.nihr.ac.uk/ - Clinical Re​search Network

http://www.enrich.nihr.ac.uk/ - Enrich

http://www.crn.nihr.ac.uk/dementia/about-dementia-research/join-dementia-research/ - Information on Join Dementia Research

 

If you would like to join the Dementia Research, here is a video you can watch:  

https://www.youtube.com/watch?v=tt5FdfsQy_4&feature=youtu.be

 

Cold Calling - Please be aware


We have recently heard that patients are being telephoned by callers claiming to be 'Joint Consultants' to discuss their general health.  The caller will name check the GP Practice closest to the persons address giving them the impression that they are working alongside the NHS.  There is no such legitimate consultation currently underway and the callers are only seeking to gain patient medical information.  Once they have obtained the information the caller will try to see alternative medicines to the patient and obtain their payment details.

 

We would advise patients not to respond to cold callers, and not to give any informaiton/bank details in response to such calls.  You can register for free with with the Telephone Preference Service at http://www.tpsonline.org.uk/ or by calling 0845 070 0707, to help reduce such calls.

Health News from the BBC and the NHS

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